Team Serenity app privacy policy
Last updated October 24, 2026
The Team Serenity app is for Serenity Clean Team members (Serenity Cleaning Inc.). It shows your schedule, records your work time and shows your pay. This policy explains what the app collects and why.
What we collect
- Your name, phone number and email, from your employee record, so you can sign in and we can reach you.
- Your work time: when you tap On the Way, Clock In, Lunch Break and Clock Out, and any shop, meeting or training time.
- Your location, only at the moment you tap one of those buttons. The app reads your location once per tap, while the app is open, to confirm you're at the job. It never tracks you in the background, between jobs or after work. If you turn location off, you can still clock in and your Client Success Manager approves the time.
- Photos you take for a job checklist, if you choose to add them.
How we use it
- To pay you correctly: in-home time and other work time are paid at different rates.
- To show you and your Client Success Manager your schedule and job details.
- To check the quality of our cleans.
We don't sell your information, use it for advertising, or share it with anyone except the service providers that run the app for us (hosting, database, text messages) and as the law requires, for example for payroll and taxes.
Client information
The app shows you client names, addresses, access instructions and notes only for the jobs you're assigned. Door and gate codes appear only for today and tomorrow. Please keep all client information private.
How long we keep it
Time and pay records are kept as long as employment and tax law require (at least 3 years). Location readings are kept with the time record they belong to.
Your choices
- You can turn off location for the app at any time in your phone's settings.
- You can ask to see your data or ask us to delete your account. Some payroll records must be kept by law even after an account is deleted.
Contact
Questions: support@serenityclean.com, or ask your Client Success Manager.