Team Serenity Help Center

Your map of the Team app: every screen you open, what it is for, and the guide for each one.

Choose your password from the invite email, then open Team Serenity in your browser at team.serenityclean.com and land on Today.

The sign-in screen opens Team Serenity with the email your office has on file and your password, or with a code we email you.

On the phone app, this screen opens Team Serenity with Face ID, Touch ID or your phone passcode, so you do not type your password each time.

Walkthrough means two things. On the phone app, it is a short tour of Team Serenity. At Clock Out, it can be a sign-off the client does with you.

The Today tab is the first screen in Team Serenity. It lists your jobs as cards, and it is where you tap On the Way, Clock In and Clock Out.

Job details shows everything about one job: the client, the address, the booking, the notes, the checklist and photos. You also tap Clock In and Clock Out here.

The checklist lists every task for one job, room by room. You check items off as you clean, and your Client Success Manager can see what is done.

The Schedule tab shows your whole week, one box per day, so you can see which days you work and what is booked.

My hours is where you tell the office when you can work, ask for time off, tell your Team you cannot make a shift, and ask to change your regular days.

My pay shows one pay week at a time: the time you worked, the time planned, your tips and any pay changes. Pay lands on Fridays.

Job history lists the jobs you finished, newest first, with the hours you worked and what happened to each tip.

Messages is your own chat with your market's office. Write about a job, your schedule or supplies, and read the office's answers.

Notices is your list of messages from the office: new jobs, changes, cancellations and answers to your requests. You open it from the bell.

Account is your own page in Team Serenity. It shows your rating, lets you set a password and Face ID, and has links to your job history, help and sign out.

Tap On the Way, Clock In and Clock Out on each job in Team Serenity so your hours and your pay are right.

Work through the checklist room by room on every clean, then add Before and After photos so your Client Success Manager can see the finished work.

Use the bell on Today to read what the platform told you, like a changed start or a removed job. See your client ratings under Account.

When the office puts a shop visit, training or meeting on your schedule, it shows in Team Serenity with the time and place. You clock in and out the same way, and the time is paid.

Ask for days off in Team Serenity, or tell your Team right away when you cannot make a shift today or tomorrow.

Ask your Client Success Manager to change the days and hours you work every week, from a date you choose.

Open My pay in Team Serenity to see what you have worked this week, what is coming, your tips, and the day your pay lands.

If you paid for supplies or parking for work, ask to be paid back in the Team app. Add the receipt. Payroll answers, and an approved request goes on your next paycheck.