Team Serenity help
Last updated November 7, 2026
Signing in
When your office adds you, we email you an invite. Tap Set Up New Password, choose a password (at least 10 characters), then download Team Serenity or use it in your browser. In the app, sign in with the email we invited and your password. Forgot it? Tap Forgot password? and we email you a 6-digit code (check spam too); after you sign in you can set a new password and turn on Face ID. Invite expired or lost? Ask your office to resend it. If your email isn't recognized, ask your office to add it.
Clocking in and out
- Tap On the Way when you leave for your next job. Drive time between jobs is paid at the base rate. Your drive to the first job of the day is your commute and isn't paid.
- Tap Clock In when you arrive and Clock Out when the clean and checklist are done. Lunch Break pauses your time (breaks aren't paid).
- No signal? Keep working. Your taps save on the phone and send when you're back online.
- Location off? You can still tap. Your Client Success Manager approves that time.
Going over the target time
Message your Client Success Manager before you go more than 15 minutes over a job's target time. Approved extra time is paid at the full cleaning rate.
Get the app
- iPhone: download Team Serenity from the App Store.
- Android: get Team Serenity on Google Play.
- Open it and sign in with the email your office invited you with.
Prefer a browser? Team Serenity works at team.serenityclean.com too.
How-to guides
The Help Center has a short guide for every screen in Team Serenity. Tap the ? at the top of any screen to open the guide for that screen.
Still stuck?
Message your Client Success Manager, or email support@serenityclean.com.