Team Serenity Help Center

What it's for

Tap On the Way, Clock In and Clock Out on each job in Team Serenity so your hours and your pay are right.

Step by step

1. Open Team Serenity at team.serenityclean.com and stay on the Today tab. Your jobs for today show as cards, in time order. The badge on each card says where the job stands, such as Upcoming.
2. When you leave for the job, tap On the Way on that card. The badge changes to On the Way. Tap Directions if you need a map.
3. If you will be late, tap Running late? on the card and choose how many minutes before you Clock In. If you cannot get in, tap Can't get in? and follow the steps on the screen.
4. When you are at the door and ready to start, tap Clock In. The badge changes to In progress and a timer shows how long you have worked.
5. To stop for lunch, tap Lunch Break. The card says On Lunch Break since the time you tapped, and breaks are not paid. When you are back, tap End Lunch Break.
6. If the job needs more time, open the job and tap Need more time?. Choose 15m, 30m, 45m or 60m and a reason, then tap Send to my CSM. Keep working on the priorities until your Client Success Manager answers.
7. When the clean is finished, tap Clock Out. The app asks if the clean is finished and the Serenity Way checklist is done. If items are still open it says how many, and that your Client Success Manager will see it. Tap Yes, Clock Out. Tap Not yet to go back.
8. Tap Yes, Clock Out. Look for the Done badge on the card. The card then shows Time in home for the job.
9. On the phone app: the same buttons for On the Way, Clock In, Lunch Break and Clock Out, and it can send you alerts. Clock back in after Clock Out, and the client walkthrough signature, are on the web app only.

What you see

• On the Way. Tells the office you are traveling to the job. It starts your travel time.
• Clock In. Starts your time in the home. Tap it when you arrive.
• Lunch Break and End Lunch Break. Pauses your time for a break. Breaks are not paid.
• Clock Out. Ends your time in the home. It asks you to confirm first.
• Directions. Opens the map app with the address.
• View Details. Opens the full job page with the notes, access, and your teammates. Tap the top of a card to open it too.
• Checklist. Opens the checklist for the job.
• Running late? and Can't get in?. Tell the office you will be late, or start the steps when you cannot get into the home. They show before you Clock In.
• Need more time?. On the job page while you are clocked in. Asks your Client Success Manager for 15, 30, 45 or 60 more minutes, with a reason.
• Est. pay. A rough guess of what the job pays. Your real pay is on My pay.
• Badges: Upcoming, On the Way, In progress, Lunch Break, Done. Where the job stands right now.

Common problems

• You have no signal at the home. Tap anyway. The app saves your tap and sends it when the signal is back. A banner at the top of Today says how many taps are waiting to send. If it says a tap needs your Client Success Manager, tell them the time.
• You forgot to tap Clock Out. An hour past the planned length the app shows Still at this job? Tap it, then tap Clock Out, or tell your Client Success Manager. Your time keeps running until you tap.
• Clock Out says to finish the checklist first. Your market needs the checklist done before you leave. Tap Open checklist and check each item, or mark it Does not apply with a reason.
• You clocked out and forgot something. On the job's details page, under Forgot something?, tap Clock back in, write why in at least 3 letters, and tap Clock back in again. It works the same day only. Your Client Success Manager sees the reason with the second time log, and you are paid for both.
• You forgot to tap End Lunch Break. Tell your Client Success Manager the time you came back. They can add it.

Related

• Finish the checklist and add photos
• Ask for time off