Team Serenity Help Center

What it's for

Ask for days off in Team Serenity, or tell your Team right away when you cannot make a shift today or tomorrow.

Step by step

1. Open the My hours tab. Scroll to the Time off card. It lists what you already asked for and its status. Two buttons sit under it: Can't make it and Ask for time off.
2. For days ahead, tap Ask for time off. For today or tomorrow, use Can't make it instead, below.
3. Set First day off and Last day off. The earliest you can pick is two days from now. For one day only, you can turn on Only part of the day and set Off from and Off until.
4. Read the line under the dates. Ask 7 or more days ahead with no jobs booked, or 14 or more days ahead with jobs booked, and it is approved right away. Otherwise your Client Success Manager decides.
5. Write a reason in the Why? box if you want to. It is optional, but if you write one it needs at least 3 letters.
6. Tap Send. If it is approved right away the card says Approved automatically. Otherwise it says Waiting for your manager until your manager answers.
7. To take a request back, tap Withdraw under it. You can do that while it is waiting, or before an approved day.
8. If you cannot make a shift today or tomorrow, tap Can't make it. Choose Today or Tomorrow, write what happened in the box, and tap Tell my Team.
9. Call off at least 2 hours before your first job that day. A 9 AM start means by 7 AM. Later than that counts as a late call-off. Tap Tell my Team, and your Team finds cover for your jobs.
10. On the phone app: the same two buttons and the same rules. The phone app can also send you an alert when your Client Success Manager answers. On the web, look at the Time off card or Notices.

What you see

• First day off and Last day off. The first and last day you will be away. Pick the same day for one day.
• Only part of the day. Appears for one day. Set Off from and Off until for the hours you need.
• Why?. A reason for your Client Success Manager. Optional for time off, required for Can't make it (What happened?).
• Ask for time off. Starts a request for days ahead.
• Can't make it. A call-off for today or tomorrow. It goes through at once and your jobs are covered by someone else.
• Waiting for your manager. Your manager has not decided yet.
• Approved or Approved automatically. Your days are off and on your calendar.
• Not approved. Your Client Success Manager said no. Their note shows under the request.
• Called off. The status of a Can't make it.
• Withdrawn. You took the request back.

Common problems

• You see Waiting for your manager instead of Approved. Approval is automatic only with 7 or more days ahead and no jobs booked, or 14 or more days ahead with jobs booked. Closer than that, your Client Success Manager decides.
• A job is booked on a day you asked for. If it is approved, your Team finds cover for that job. You do not need to find anyone yourself.
• You cannot pick tomorrow in Ask for time off. Those dates need Can't make it. Use it as early as you can.
• Can't make it says it was late. Call off at least 2 hours before your first job that day. A 9 AM start means by 7 AM. Later than that counts as a late call-off.
• You have no signal. Ask again when you are back online. For Can't make it, call or text the office right away so the job gets covered.

Related

• Clock in, take a break and clock out
• Finish the checklist and add photos
• Read your notices and see your ratings