Team Serenity Help Center

What it's for

Ask your Client Success Manager to change the days and hours you work every week, from a date you choose.

Step by step

1. Open the My hours tab. Scroll to the Change my schedule card. It lists your past requests and their status.
2. Tap Change my schedule. Under Starting, pick the first day the new hours should apply.
3. Tick each day you want to work. Set the from and until times for each. Days you leave unticked show Not working.
4. Add a note if your Client Success Manager should know something. It is optional.
5. Tap Send. Your current hours stay the same until your Client Success Manager answers.
6. Watch the status. It changes to Approved or Not approved. If it is not approved, their reason shows under it.
7. To take a request back while it is waiting, tap Withdraw.

What you see

• Starting. The first day the new weekly hours apply.
• Day boxes and times. The days you will work and your hours on each. The end time must be after the start time.
• Waiting for your manager. Not answered yet. Your current hours stand.
• Approved. Your new hours are in the schedule from your start date.
• Not approved. Your Client Success Manager said no and gave a reason.
• Withdrawn. You took the request back.
• One change at a time. The button shows this while a request is waiting. Withdraw it or wait for the answer.

Common problems

• Send is greyed out. Tick at least one day, and make sure each end time is after its start time.
• You have no signal. Ask again when you are back online, or text your Client Success Manager.
• You already have a booked clean outside your new hours. It stays yours until your Client Success Manager gives it to someone else. Keep it unless you hear otherwise.

Related

• Ask for time off