Team Serenity Help Center

What it's for

Use the bell on Today to read what the platform told you, like a changed start or a removed job. See your client ratings under Account.

Step by step

1. On Today, tap the bell in the top right corner. A number on it says how many notices you have not read. The page that opens is called Notices, with the newest first.
2. Each notice has a small label above it that says what kind it is. Examples are New job, Start time changed, Change after 5 PM, Canceled, Hours approved and Message from your Client Success Manager. Unread notices are yellow.
3. A job that was taken off your day shows as Canceled, and a job that moved shows as Schedule change or Start time changed. If a job in the next day and a half changes, a Job changed notice tells you in one line. It comes a few minutes after the last edit. It covers an added extra, a new start or length, new notes or access instructions, and a new address. It never shows a price. An address change says to open the job. Open the notice to see the job, and check Today for your new list.
4. Tap a notice with an arrow on the right to open its job. Opening a notice marks it read. Tap Mark all read to clear them all at once.
5. Time off answers show here too, with the label Time off. Until your manager answers, the request on your My hours tab says Waiting for your manager. Then it says Approved or Not approved, with their note under it.
6. To see your client ratings, tap Account and look at My rating. It shows your average from client ratings and how many were five-star. You never see who rated or what they wrote. Your Client Success Manager uses it to coach.
7. Clients rate each clean after it is done, from 1 to 5 whole stars. Every rating counts in your average. Five-star ratings in a row show under Worth celebrating on My standing, and a Google review bonus you earn shows there and under Adjustments on My pay.
8. A low rating can add a point, like a late first clock-in or a call-off. How it works on My standing lists the points and says a point comes off after a set number of days. Think a point is wrong? Message your Client Success Manager.
9. On the phone app: the same notices and My rating, and it can also send an alert when a notice arrives. My standing is on the web app only, so open it here.

What you see

• Bell. On Today, top right. A number on it counts notices you have not read.
• Notices. Everything the platform told you, newest first. These are your own notices only.
• Mark all read. Marks every notice read at once. It shows only while some are unread.
• New job, Start time changed, Change after 5 PM, Canceled, Schedule change, Job changed. Notices about your jobs. Open one to see the job.
• Hours approved. Your Client Success Manager approved your hours for that day.
• Time off. Your Client Success Manager answered a time off request. The status is also on the My hours tab.
• Message from your Client Success Manager. A reply to a message you sent about a job.
• My rating. Your average from client ratings and how many were five-star. You never see who rated or what they wrote.
• My standing. Your points right now, what each was for, and Worth celebrating, which lists five-star and on-time streaks and review bonuses.

Common problems

• A notice you expected is not there. Notices show only what the platform already told you. Check your schedule, and message your Client Success Manager if a change is missing.
• My rating says No client ratings yet. Clients rate each clean after it is done. A new Cleaning Rockstar has none until the first clients answer.
• A job on a notice is gone from Today. If the notice says Canceled, the job was taken off your day. Your Client Success Manager can tell you why.
• The number on the bell stays after you read everything. Open Notices once more. The number updates when the page loads. Still wrong, tell your Client Success Manager.

Related

• Ask for time off
• See your pay, hours and tips
• Clock in, take a break and clock out