Team Serenity Help Center

What it's for

Account is your own page in Team Serenity. It shows your rating, lets you set a password and Face ID, and has links to your job history, help and sign out.

What you can do here

1. Tap Account at the bottom. The top card shows your work photo, or your initials if you have no photo, with your name and your market. Location Leads also see that role there.
2. Under Need the office? tap Call office or Text office to reach the office. They use the line for your market.
3. Read My rating. It shows your average from client ratings, how many clients rated you, and stars. If no one has rated you yet, it says clients rate each clean after it is done.
4. Turn on I want early starts if you are open to some first houses that start at 8:00 AM sharp instead of 9:00. It only applies to clients who said early is OK. On time is by 8:15.
5. Under the password row, tap Set a password, or Change if you have one. Type Current password and New password, then tap Save password. It needs at least 10 characters.
6. On the phone app, turn on Sign in with Face ID to open the app with your face or passcode instead of typing. It only shows if your phone can do it.
7. Tap Job history to see your past jobs, hours and tips. Help and support, Privacy policy and the app version are further down.
8. Tap Sign out at the bottom when you are done on a shared phone. Taps still waiting to send show a warning first, so you do not lose them.

What you see

• Top card. Your work photo or initials, your name and your market. Location Lead shows if that is your role.
• Need the office?. Call office and Text office buttons for your market's line.
• My rating. Your average client rating, the number of ratings and stars.
• I want early starts. A switch. On means some first houses may start at 8:00 AM sharp instead of 9:00, only for clients who said early is OK. On time is by 8:15.
• Set a password, Change. Opens the password form. It has Current password, New password and Save password, and a Cancel link.
• Sign in with Face ID. A switch on the phone app. The word changes to Touch ID or fingerprint on some phones.
• Job history. Your past jobs, hours and tips.
• How Team Serenity works. On the phone app, plays the short tour again.
• Help and support, Privacy policy. Links to help and the privacy policy. The web version calls them Help and Privacy.
• Location and notification settings. On the phone app, opens your phone's settings for Team Serenity.
• Delete my account. On the phone app, explains how account deletion works and asks you to confirm. The web version says Request account deletion.
• Sign out. Signs you out of this phone. A Taps still waiting warning shows on the phone app if some taps have not sent.
• Documents to sign, Training, Reimbursements, My details and birthday, My standing, Work photo. On the phone app these open the web version of Team Serenity. They are not in the phone app yet. The web Account tab lists them directly, with more such as Supplies list, Request supplies and Report a problem.

Common problems

• The password form says the password is not good enough. Use at least 10 characters. It cannot be your email or a common password.
• No Face ID switch shows. Your phone does not offer it, or it is turned off for Team Serenity in your phone settings. The password still works.
• No rating shows. No client has rated you yet. Clients rate each clean after it is done.
• You need a reimbursement, training or documents. Open the web version of Team Serenity. The reimbursement article has the steps.

Related

• Sign in to the Team app for the first time
• Ask to be paid back for something you bought for work
• Job history
• Walkthrough