Team Serenity Help Center

Sign in to the Team app for the first time

Where to find it: Team app > Sign in

Choose your password from the invite email, then open Team Serenity in your browser at team.serenityclean.com and land on Today.

Find the invite email from your office and open the link in it. The page says Welcome to the Serenity Clean Team and shows your email. If you cannot find the email, check spam, or ask your Client Success Manager to send it again.
Type a password in Choose a password. It needs at least 10 characters, and it cannot be your email or a common password. Tap Save.
The page says You're all set. Download Team Serenity from the App Store or Google Play with the buttons on this page. Open it and sign in with your invite email and the password you just chose. Or tap Use it in your browser to open it right here.
You land on Today. Your jobs for the day show as cards in time order, and the tabs along the bottom are Today, Schedule, My hours, My pay and Account.
Next time, open the Team Serenity app (or go to team.serenityclean.com) and sign in with the same email and your password. Tap Email me a code if you forget it. The code works once and expires in 10 minutes.
On the phone app: the same sign-in, then it asks Use Face ID next time? (or Touch ID, or fingerprint) so you can open it faster, and a short tour shows the first time. The web app has no tour. It offers Sign in with Face ID under Account on a device that supports it.

Choose a password. The password for your Team login. Use at least 10 characters. You choose it once, on the invite page.
Email. The email your office has on file for you. Only emails your Client Success Manager has added can sign in.
Download on the App Store / Get it on Google Play. Opens the store page for Team Serenity. Download it, open it and sign in with your invite email and the password you chose.
Use it in your browser. Opens Team Serenity in the browser you are in, already signed in.
Email me a code. Sends a one-time code to your email instead of using a password. The code works once and expires in 10 minutes.
Forgot password?. Sends you a code. After you sign in with it you can set a new password under Account, Password.
Help and Privacy. Links at the bottom of the sign-in screen to the support page and the privacy page.

The invite link says This invite was used or expired. Go to team.serenityclean.com, tap Forgot password? and use the code, or ask your Client Success Manager to send a new invite. After many wrong tries the page says Too many tries. Wait a few minutes and open the link again.
Sign in says your email and password do not match. Check the email is the one you were invited with. If you are not sure of the password, ask for a code instead. The page says the same words for a wrong password and an unknown email.
No code arrived, or the code does not work. Check spam. A code works once and expires in 10 minutes, so send a new one. Too many codes in a row means wait a minute. Still stuck, tell your Client Success Manager.
You have a question no guide answers. Ask in #platform-help in Slack. The channel is in both of our Slack workspaces, so use the one you are in.