All help articles › Time off and pay
See your pay, hours and tips
Where to find it: Team app > My pay
What it's for
Open My pay in Team Serenity to see what you have worked this week, what is coming, your tips, and the day your pay lands.
Step by step
- Open Team Serenity and tap My pay at the bottom. The top says Paid Fridays. The green bar shows the pay week, from Sunday to Saturday, and a badge saying which Friday it pays.
- Look at the three tiles under the green bar. Worked is your clocked time, Planned is the time you were scheduled, and Tips is your share of tips for the week.
- Read the Planned vs worked chart. Each bar is one day from Sunday to Saturday. The dark part is what you worked and the light part is what was planned.
- Under the chart, check In homes and Drive, shop, meetings. Each bar shows time worked out of time planned. Combined worked is the total. Breaks are unpaid and not in the total.
- If you see Pending approval, that time is waiting on your Client Success Manager. It counts once your Client Success Manager approves the day. Adjustments lists any bonus or change to your pay, with its date.
- The Tips line shows how much of your tips are on this paycheck and how much is still pending. The Tips tile above it is the week's total.
- Scroll to Earned. Each day with clocked time shows its pay and an Approved or Pending approval badge. Earned so far grows as your Client Success Manager approves days. Estimated upcoming is a range for jobs still to come, and it is not a promise.
- Scroll to Day by day. Each day shows what you worked, what was planned, how many homes you cleaned, and your tips.
- Tap the arrows at the top, or tap a week chip, to see an earlier week. The chips show the last four weeks and the day each one pays.
- For your own availability, tap My hours. It is where you send when you can work next week and where you ask for time off.
- On the phone app: the same pay week, tiles, chart and tips. The phone app can also open with Face ID.
What you see
- Pay week. Sunday to Saturday. The badge on the right says which Friday that week is paid.
- Worked. Time you clocked this week, from your taps. Your Client Success Manager approves each day.
- Planned. The time your jobs and shop visits were scheduled for.
- Tips. Your share of the tips on your jobs this week. A tip split with a teammate shows your part.
- Planned vs worked chart. One bar per day. The dark part is worked time and the light part is planned time.
- In homes. Time clocked at a client's home, out of the time planned there.
- Drive, shop, meetings. Paid time between jobs, at the shop, and in meetings, out of the time planned.
- Combined worked. In homes plus drive, shop and meetings. Unpaid breaks are left out.
- Pending approval. Time or an adjustment your Client Success Manager has not approved yet.
- Adjustments. Bonuses or pay changes added to the week, with the date and whether they are approved.
- Earned so far. What you have earned from clocked time. It grows as your Client Success Manager approves days.
- Estimated upcoming. A range for jobs still to come this week, with up to 30 minutes of drive between stops. It is not a promise because bookings move.
- Day by day. A row for each day with time worked, time planned, homes and tips.
- Week arrows and chips. Move between weeks. You can go back to your first week at Serenity Clean.
Common problems
- A day shows Not clocked, or less time than you worked. Your taps are the record. If you forgot Clock Out or End Lunch Break, tell your Client Success Manager the times so they can fix the day before they approve it.
- Your Earned number is lower than you expected. Days marked Pending approval are not in it yet. Your drive to the first job and home from the last job is not paid. Unpaid breaks are left out too.
- You have no signal and the numbers look old. My pay shows when you are back online and says so at the top. Open it again when you have signal.
- Tips are missing from a job. A tip can show as pending until it lands on a paycheck. If a tip is still missing after the paycheck day, tell your Client Success Manager.