Team Serenity Help Center

Sign in

Where to find it: Team app > Sign in

The sign-in screen opens Team Serenity with the email your office has on file and your password, or with a code we email you.

Open Team Serenity when you are signed out. The screen says Team Serenity sign-in. Only an email your Client Success Manager has added can sign in.
Type your Email, then your Password. Tap Sign in with password on the phone app, or Sign in on the web version. This also works with very little signal.
If you have no password yet or forgot it, tap Email me a code. A message says a sign-in code was sent if that email is on file. It expires in 10 minutes. Check spam too.
Type the code from the email in Sign-in code and tap Sign in. A code works once. To start over, tap Use a different email or send a new code.
On the phone app, after your first sign-in it asks Use Face ID next time? Tap Turn on Face ID or Not now. It may then offer Set a password?, with New password and Save password.
Stuck? Tap Forgot password? on the phone app, or Email me a code. Help and Privacy links sit on the same screen.

Email. The email your office has on file for you.
Password. The password you chose from your invite email.
Sign in with password, Sign in. Signs you in with your email and password. The phone app says Sign in with password and the web version says Sign in.
Email me a code. Sends a one-time code to your email, for when you have no password yet or forgot it.
Forgot password?. A link on the phone app. It takes you to the emailed code.
Sign-in code. The code from your email. It works once and expires in 10 minutes.
Use a different email or send a new code. Goes back to the first step so you can try another email or get a new code.
Sign in with Face ID. On the web version, a button that shows on a device that supports it, once you have turned it on.
Use my phone instead, Text me a code. On the web version, switch to your phone number and ask for the code by text. Use my email instead switches back.
Use Face ID next time?, Set a password?. Questions the phone app asks after your first sign-in. Not now skips them.

It says the email and password do not match. Check both. If you forgot the password, tap Forgot password? or Email me a code. An unknown email gets the same words as a wrong password.
You never got the code. Check spam. If that email is not on file with your office, no code is sent. Ask your Client Success Manager to check it.
It says too many tries, or too many codes. Wait a minute and try again.
It says the code did not work. A code works once and expires in 10 minutes. Send a new one and try again.
It says there is no signal. Try again when you are back online. A password needs less signal than a code.