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Unlock with Face ID
Where to find it: Team app > Welcome back screen
What it's for
On the phone app, this screen opens Team Serenity with Face ID, Touch ID or your phone passcode, so you do not type your password each time.
What you can do here
- Open the phone app after you turned on Face ID. The screen says Welcome back with your first name. It asks for Face ID by itself.
- Look at your phone. If it works, you land on Today. No code is needed. The screen says Sign in with Face ID. No code needed.
- If it does not work, the screen says Face ID did not work. Try again, or use your phone's passcode. Tap Sign in with Face ID to try again.
- To use your email instead, tap Use my email instead. A box asks Use your email instead? It signs you out on this phone and emails you a new code. Tap Use my email, or Cancel.
- To turn this on or off, open Account and use the Sign in with Face ID switch. On the web version, Face ID is a button on the sign-in screen.
What you see
- Welcome back. Greets you by first name.
- Sign in with Face ID. The button. It also runs by itself when the screen opens. The word changes to Touch ID or fingerprint on some phones.
- Use my email instead. A link. It signs you out on this phone and emails you a new sign-in code.
- Cancel, Use my email. The two choices in the box that asks Use your email instead?
Common problems
- Face ID does not work. Try again or use your phone passcode. If it keeps failing, tap Use my email instead.
- You have no signal. You can still unlock. It works with no signal.
- You do not see this screen. Face ID is not turned on, or your phone does not offer it. Sign in with your email and password, then turn it on in Account.