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Today
Where to find it: Team app > Today
What it's for
The Today tab is the first screen in Team Serenity. It lists your jobs as cards, and it is where you tap On the Way, Clock In and Clock Out.
What you can do here
- Open Team Serenity. You land on Today. The bar at the bottom shows Today, Schedule, My hours, My pay and Account. The title at the top of the screen says Bookings.
- Under the title, pick Today, Upcoming or Completed. Today shows jobs for today. Upcoming shows the next two weeks. Completed shows jobs you finished in the last week. Each tab shows a count.
- Read your job card. The top shows the arrival time and a badge, such as Upcoming, On the Way, In progress or Done. Below are the client name, the service, the team, the address and the length of the job.
- Look for notes on the card. Special Notes or Instructions, Access and From the office show when the booking has them. A yellow banner tells you when a start time changed. Tap it to clear it.
- Tap the big button on the card for the next step. It reads On the Way, then Clock In, then Clock Out. During a lunch break it reads End Lunch Break. Clock Out asks you to confirm.
- Use the small buttons for more. Directions opens a map. Checklist opens the job checklist. View Details opens the full job screen. Call office and Text office reach the office.
- Tap the bell in the top right to open your Notices. A number on the bell counts the ones you have not read.
What you see
- Today, Upcoming, Completed. Three lists, each with a count. Today is jobs today, Upcoming is the next two weeks, and Completed is the last week.
- Bell (Notices). Opens your Notices. The number on it is how many you have not read.
- Arrival time. The time you should be at the client's home.
- Badge. Where the job stands: Upcoming, On the Way, In progress, Lunch Break or Done. Needs CSM shows when the start time passed and no one clocked in.
- S+, New, Early start. Small tags by the client name. They tell you if the client is an S+ member, is new, or asked for an early start.
- Service, Frequency, Team, Location, Length, Arrival, Extras. The booking in short rows. Team lists who is on the job.
- Time in home. On a finished job, the time you spent in the home.
- Special Notes or Instructions, Access, From the office. Notes for the job. Read them before you go.
- On the Way, Clock In, Clock Out, End Lunch Break. The big button. It changes with each step.
- Lunch Break. Shows once you are clocked in. Breaks are not paid.
- View Details, Checklist, Directions. Small buttons to open the job screen, the checklist and a map.
- Call office, Text office. Reach the office from the Today tab.
- Running late?, Can't get in?. On the web version, on jobs that are today and not started. They let you tell the office about a delay or a lockout.
- Still at the address banner. Asks you to clock out or tell your Client Success Manager. Your time keeps running until you tap Clock Out.
Common problems
- You see Nothing scheduled today. Enjoy it. No job is booked for you today. Tap Upcoming to see the next two weeks. If you expected a job, tell your Client Success Manager.
- A card shows Needs CSM. The start time passed and no one clocked in. Tell your Client Success Manager the times so they can fix your hours.
- A banner says some taps could not send. You had no signal when you tapped. Tell your Client Success Manager the times so they can fix your hours.
- The list shows Loading your schedule and nothing else. Pull down to refresh once you have signal.