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My hours
Where to find it: Team app > My hours
What it's for
My hours is where you tell the office when you can work, ask for time off, tell your Team you cannot make a shift, and ask to change your regular days.
What you can do here
- Tap My hours at the bottom. The screen has three cards: When I can work, Time off and Change my schedule. Scroll down to see all three.
- In When I can work, pick This week or Next week. Each day shows Off with an add hours button, or the from and to times you can work. Add or change the times for the days you can work.
- Tap Send my hours when you are done. The note at the top changes to Sent, and says your Client Success Manager has these hours. If you change them later, the button reads Send again.
- Read the line under the title. It tells you the day and hour to send next week. If you do not send by then, this week's hours carry over to next week.
- Scroll to the Time off card. It lists your requests with their status. Tap Ask for time off for days ahead, or Can't make it for today or tomorrow. The time off article has the full steps.
- Scroll to Change my schedule. Tap the button to ask for new regular days and hours from a start date. Your current hours stay until your Client Success Manager answers.
What you see
- When I can work. The days and hours you can work, for this week or next week.
- This week, Next week. Pick which week you are setting.
- Sent banner. Says Sent when your Client Success Manager has your hours. It can also say the hours were rolled forward from last week, or Not sent yet.
- Off, add hours. A day with no hours. Tap it to add the times you can work.
- From and to times. The first and last time you can work that day. You can add more hours the same day, up to three blocks.
- Day off. Turns a day with hours back to a day off.
- Total. The total hours you set for the week.
- Send my hours, Send again. Sends your hours to the office. It reads Send again after you sent them and have not changed them.
- Time off card. Your time off requests, with a status such as Waiting for your manager, Approved, Not approved or Withdrawn.
- Can't make it. Tell your Team you cannot make a shift today or tomorrow.
- Ask for time off. Ask for days off ahead of time.
- Change my schedule. Ask to change the days and hours you work every week. It reads One change at a time while a request waits.
Common problems
- A message says your hours show when you are back online. You have no signal. Open My hours again when you do. Nothing is lost.
- The end time is before the start. Fix the times for that day so the end is after the start. The hours will not send until you do.
- Change my schedule is greyed out and says One change at a time. A request is already waiting. Wait for your Client Success Manager to answer it before you ask for another.
- You forgot to send next week's hours. This week's hours carried over. Open My hours, pick Next week, change them if they are wrong and tap Send my hours.