Team Serenity Help Center

My pay

Where to find it: Team app > My pay

My pay shows one pay week at a time: the time you worked, the time planned, your tips and any pay changes. Pay lands on Fridays.

Tap My pay at the bottom. The top says Paid Fridays. Under it you see the Pay week, which is Sunday to Saturday, with the dates.
Use Previous week and Next week to move between weeks. You can also tap a week chip. A chip shows This week, or the dates of an earlier week and the day it was paid.
Read the three tiles. Worked is your clocked time. Planned is the time you were scheduled. Tips is your share of tips for the week.
Below the tiles, the Planned vs worked chart shows one bar for each day. Under it, In homes and Drive, shop, meetings show time worked out of time planned. Combined worked is the total.
Look for Pending approval. That time is waiting for your Client Success Manager. Adjustments lists bonuses or changes to your pay. It says None this week when there are none.
Scroll to Day by day. Each row shows a day with what you worked, or Coming up for a day ahead, or Not clocked if there were no taps.
Keep scrolling to Earned and Estimated upcoming. Each day with clocked time shows Approved or Pending approval. The pay article explains each one.

Paid Fridays. The note at the top. Pay for a week lands on a Friday.
Previous week, Next week, week chips. Move to another pay week. The chips show the dates and the Friday each week was paid.
Pay week. The dates of the week you are looking at, Sunday to Saturday.
Worked, Planned, Tips. Three tiles. Worked is clocked time, Planned is scheduled time, Tips is your share of tips.
Planned vs worked chart. One bar for each day. It shows planned time next to worked time.
In homes. Time worked at clients' homes, out of the time planned there.
Drive, shop, meetings. Paid time between jobs, at the shop and in meetings, out of the time planned.
Combined worked. The total of both bars. Unpaid breaks are not in it.
Pending approval. Time that is waiting for your Client Success Manager to approve.
Tips. Shows your tips for the week, or No tips yet.
Adjustments. Bonuses or pay changes for the week, or None this week.
Day by day. A row for each day: Worked, Coming up or Not clocked.
Earned, Estimated upcoming. Earned is your clocked time, day by day. Estimated upcoming is a guess for jobs still to come, not a promise.
Payouts and bonuses. On the web version, a list of payouts and bonuses.
Day, Time, Pay and the Approved, Pending approval, Estimated badges. The columns and badges in the Earned list of days.

A day shows Not clocked, or less than you worked. Your taps are the record. Tell your Client Success Manager the times so they can fix the day before they approve it.
You see Nothing planned or worked this week. No jobs are on that week yet. Pick a different week, or check Schedule.
A message says this is your pay as of the last time you were online. You have no signal. The numbers update when you are back online.
Tips are missing. A tip can show as pending until it is on a paycheck. If it is still missing after payday, tell your Client Success Manager.