All help articles › Getting started
Start here: Cleaning Rockstar
Where to find it: Team app > Account > Help Center > Start here
What it's for
Your map of the Team app: every screen you open, what it is for, and the guide for each one.
Your map
- Team app > Sign in. The sign-in screen opens Team Serenity with the email your office has on file and your password, or with a code we email you. Read the guide
- Team app > Today. The Today tab is the first screen in Team Serenity. Read the guide
- Team app > Today > View Details. Job details shows everything about one job: the client, the address, the booking, the notes, the checklist and photos. Read the guide
- Team app > Today > Checklist. The checklist lists every task for one job, room by room. Read the guide
- Team app > Account > How Team Serenity works. Walkthrough means two things. Read the guide
- Team app > Schedule. The Schedule tab shows your whole week, one box per day, so you can see which days you work and what is booked. Read the guide
- Team app > My hours. My hours is where you tell the office when you can work, ask for time off, tell your Team you cannot make a shift, and ask to change your regular days. Read the guide
- Team app > My pay. My pay shows one pay week at a time: the time you worked, the time planned, your tips and any pay changes. Read the guide
- Team app > Account > Job history. Job history lists the jobs you finished, newest first, with the hours you worked and what happened to each tip. Read the guide
- Team app > Messages. Messages is your own chat with your market's office. Read the guide
- Team app > Today > Notices bell. Notices is your list of messages from the office: new jobs, changes, cancellations and answers to your requests. Read the guide
- Team app > Account. Account is your own page in Team Serenity. Read the guide
- Team app > Welcome back screen. On the phone app, this screen opens Team Serenity with Face ID, Touch ID or your phone passcode, so you do not type your password each time. Read the guide
Step by step
- Read your map below. It lists every screen in the Team app, in the order you use them on a work day.
- Choose Read the guide next to a screen. Each guide starts with Where to find it, then What it's for, then the steps.
- On any screen, tap the ? at the top to open the guide for that screen. Still stuck? Ask in #platform-help in Slack (it is in both Slack workspaces), or text the office.
Common problems
- You cannot find a screen from your map. Update the Team app, then sign out and back in. If it is still missing, text the office.
- You have a question no guide answers. Ask in #platform-help in Slack. The channel is in both of our Slack workspaces, so use the one you are in.